SMALL BUSINESS CONSULTANTS
So we bring you 'Management Memos', a monthly publication for SME operators. Click for 'Clues From The News'.
Megatrends Are Reshaping Trade
New jobs are popping up that challenge our very concept of what the working world has become. Recently, a job ad for a 'Customer Success Manager' led to a hunt for what that might mean. There is even a Graduate Certificate in Customer Success Management you can earn today.
The new notion of Customer Success is one of the megatrends sweeping across business. It's as frightening as the internet was to retailers ten years ago - and it promises just as much disruption. Read on ...
Let's discuss it on a phone call. After that, you can just hang up - if that's what you'd like to do. No strings attached, It's a call that could change your business, for ever!
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Management Memos is published monthly by My Red Zebra, and McNicol Williams Management & Marketing Services as a service to owners and operators of Small and Medium Businesses. Editions appear on www.myredzebra.com, www.mcnicolwilliams.com.au, and www.sbcoz.com.au
CLUES FROM THE NEWS
3 Clues From Forrester
Forrester Research examined which retail initiatives are attracting investment this year.
And what is your business clue from this news? Invest in renewal - but only when there's a clear dividend!
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